Tankless error code
Tankless error code? Give us the model. Let’s figure it out.
Match the displayed code and full model number to the manufacturer’s troubleshooting guide.
The code identifies a detected condition. Use the model’s diagnostic procedure to find its cause.
Long story short
Have a code on your tankless water heater? Match the code to the brand and model using the references below. Keep a photo of the display and model label for a service visit, especially if the code returns or the heater stops making hot water.
Jump to: Error code on your tankless? Let’s find out what it means · Save the code and the factory label · Use the code to guide the next checks · The logo said State. The label told us which State heater
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Tankless error code
Error code on your tankless? Let’s find out what it means.
Choose the brand, copy the full model number from the label, and enter the code exactly as shown. We’ll match all three before we show an answer.
Record the fault details
Save the code and the factory label.
The display supplies the error code, and the rating label identifies the model and generation. Together they lead to the matching explanation in the manufacturer’s manual.
What the code can tell you
Use the code to guide the next checks.
The timing of the fault and a few measurements are what turn the code into a diagnosis.
Photograph the display
Get the code and any symbols beside it. The display may clear after a reset or power interruption.
Photograph the factory label
The label confirms the full model, serial number, fuel, and the correct set of manufacturer instructions.
Tell us when the code appears
Does it show up at startup, during a long shower, when several fixtures run, or only once in a while?
Field note · West Jordan
The logo said State. The label told us which State heater.
One brand can have several generations with different sensors, controls, and code tables. The full model suffix on the rating plate is what gets us to the right manual and the right checks.
Learn from the sequence
Where did heating stop?
The useful question after a code lookup is what the heater was trying to do. Preserve the code and operating conditions before any permitted reset erases evidence.
| Stage | Normal purpose | A technician’s next question |
|---|---|---|
| Water demand | The flow sensor detects water moving through the unit. | Does measured flow agree with the control’s reading? Is it above this model’s starting threshold? |
| Air movement | The fan establishes the required combustion airflow. | Are the air and exhaust paths correct and unobstructed? What does the model’s diagnostic procedure require? |
| Ignition and flame confirmation | The control starts combustion and checks that flame is established. | Was fuel delivered under load, and did ignition and flame detection behave as specified? |
| Temperature control | The heater adjusts fuel input as flow and temperature change. | Do temperature readings and delivered flow make sense together? Is there a restriction or mixing problem? |
| Shutdown | The control ends combustion when that demand ends. | Is the remaining activity a normal post-purge, recirculation or freeze-protection function? |
For the homeowner: save the exact code, full model, time and what was running. Note whether every fixture is affected and whether the unit was already heating. Leave gas-pressure, combustion, vent and internal electrical testing to the technician.
Technician reasoning: an ignition fault has several possible causes
For an ignition fault, the technician follows the startup sequence: air movement, fuel delivery, ignition and flame detection. Measurements at the step that fails narrow the cause and show which component needs attention.
Where these explanations come from
Read the manufacturer and technical references behind this lesson. For service settings, open the manual for your full model number.
Common questions
What to know before the code disappears.
Why do you need the exact model number?
Manufacturers reuse code numbers and change their meaning between product families. The model keeps the answer tied to the correct manual.
Should I reset the tankless heater?
Take a photo first, then follow only the reset procedure documented for that model. If the same code returns, keep the code and book the diagnosis.
What if my code is not in the library?
Send the brand, full model and exact code with a label photo. Those details let us check the manufacturer’s manual directly.
The code keeps coming back?
Keep the code attached to the service request.
Add the display and factory label. The plumber will have the model and manufacturer definition before the visit.
