1. Introduction

Mountain Man Plumbing & Drain LLC ("Mountain Man Plumbing," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, visit our website, or communicate with us — including through SMS text messages.

By using our services or providing your personal information to us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of personal information in the course of providing plumbing services:

Information Type	How We Collect It
Name	Booking forms, contact forms, phone calls, in-person interaction
Phone number (mobile & home)	Booking forms, contact forms, phone calls
Email address	Booking forms, contact forms, phone calls
Service address	Booking & job scheduling
Service history	Job records, invoices, estimates
Payment information	Invoice payments (processed securely by third-party payment processors)
SMS opt-in consent	Web forms, verbal consent during phone calls
Text message content	Messages sent to and from our business number

3. How We Use Your Information

We use your personal information for the following purposes:

• Service delivery — scheduling appointments, dispatching technicians, completing plumbing work
• Communications — sending appointment confirmations, reminders, technician status updates, estimates, invoices, and service follow-ups via SMS, email, or phone
• Customer support — responding to your questions and service requests
• Billing & payments — generating invoices, processing payments, and maintaining financial records
• Service improvement — reviewing feedback and maintaining service quality
• Legal compliance — meeting applicable legal, regulatory, and licensing requirements

4. SMS / Text Messaging Privacy

When you provide your mobile phone number and consent to receive text messages from Mountain Man Plumbing, the following protections apply:

Specifically regarding SMS communications:

• We collect your mobile phone number solely to send you service-related text messages as described in our SMS Terms & Conditions
• Your phone number is stored securely in our customer management system
• We use a third-party messaging platform (Twilio) to deliver text messages — Twilio processes your phone number only for message delivery and is contractually bound to protect your data
• Text message content and delivery records are retained for customer service and compliance purposes
• You may opt out of SMS at any time by replying STOP — see Section 7 below

5. Information Sharing & Disclosure

We do not sell your personal information. We may share limited information only with:

• Service providers — third-party platforms that help us deliver services (e.g., Twilio for SMS delivery, payment processors for transactions). These providers are contractually required to protect your data and may only use it for the services we engage them to provide.
• Our team — technicians and office staff who need your information to complete your service
• Legal requirements — when required by law, regulation, legal process, or governmental request

We do not share, sell, or disclose your personal information to any other third parties for marketing, advertising, or promotional purposes.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted storage of sensitive data, access controls limiting data access to authorized personnel, and secure transmission of communications.

While we strive to protect your personal information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

7. Your Rights & Choices

You have the following rights regarding your personal information:

• Access & correction — You may request to review or correct the personal information we hold about you by contacting us
• Deletion — You may request deletion of your personal information, subject to any legal retention requirements
• Opt out of marketing — You may opt out of any marketing communications at any time

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and invoices are retained for a minimum of seven (7) years for tax and legal purposes. SMS opt-out requests are honored immediately and permanently unless you re-subscribe.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can promptly remove it.

10. Third-Party Links

Our communications may contain links to third-party websites (e.g., payment portals). We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the revised policy.