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"markdown": "Privacy Policy — Mountain Man Plumbing\n\n# Privacy Policy\n\nMountain Man Plumbing & Drain LLC\n\nEffective Date: March 1, 2026 \\| Last Updated: March 1, 2026\n\n## 1. Introduction\n\nMountain Man Plumbing & Drain LLC (\"Mountain Man Plumbing,\" \"we,\" \"us,\" or \"our\") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, visit our website, or communicate with us — including through SMS text messages.\n\nBy using our services or providing your personal information to us, you agree to the practices described in this Privacy Policy.\n\n## 2. Information We Collect\n\nWe collect the following types of personal information in the course of providing plumbing services:\n\n| Information Type | How We Collect It |\n| --- | --- |\n| **Name** | Booking forms, contact forms, phone calls, in-person interaction |\n| **Phone number** (mobile & home) | Booking forms, contact forms, phone calls |\n| **Email address** | Booking forms, contact forms, phone calls |\n| **Service address** | Booking & job scheduling |\n| **Service history** | Job records, invoices, estimates |\n| **Payment information** | Invoice payments (processed securely by third-party payment processors) |\n| **SMS opt-in consent** | Web forms, verbal consent during phone calls |\n| **Text message content** | Messages sent to and from our business number |\n\n## 3. How We Use Your Information\n\nWe use your personal information for the following purposes:\n\n- **Service delivery** — scheduling appointments, dispatching technicians, completing plumbing work\n- **Communications** — sending appointment confirmations, reminders, technician status updates, estimates, invoices, and service follow-ups via SMS, email, or phone\n- **Customer support** — responding to your questions and service requests\n- **Billing & payments** — generating invoices, processing payments, and maintaining financial records\n- **Service improvement** — reviewing feedback and maintaining service quality\n- **Legal compliance** — meeting applicable legal, regulatory, and licensing requirements\n\n## 4. SMS / Text Messaging Privacy\n\nWhen you provide your mobile phone number and consent to receive text messages from Mountain Man Plumbing, the following protections apply:\n\n**We will not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS program to any third party.**\n\n**Opt-in data and consent records (including your phone number and the fact that you consented to receive messages) will not be shared with any third parties or affiliates for marketing or promotional purposes under any circumstances.**\n\nSpecifically regarding SMS communications:\n\n- We collect your mobile phone number solely to send you service-related text messages as described in our [SMS Terms & Conditions](<https://mtnmanplumbing.com/sms-terms/?agentnet=md>)\n- Your phone number is stored securely in our customer management system\n- We use a third-party messaging platform (Twilio) to deliver text messages — Twilio processes your phone number only for message delivery and is contractually bound to protect your data\n- Text message content and delivery records are retained for customer service and compliance purposes\n- You may opt out of SMS at any time by replying **STOP** — see Section 7 below\n\n## 5. Information Sharing & Disclosure\n\nWe do not sell your personal information. We may share limited information only with:\n\n- **Service providers** — third-party platforms that help us deliver services (e.g., Twilio for SMS delivery, payment processors for transactions). These providers are contractually required to protect your data and may only use it for the services we engage them to provide.\n- **Our team** — technicians and office staff who need your information to complete your service\n- **Legal requirements** — when required by law, regulation, legal process, or governmental request\n\nWe do not share, sell, or disclose your personal information to any other third parties for marketing, advertising, or promotional purposes.\n\n## 6. Data Security\n\nWe take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted storage of sensitive data, access controls limiting data access to authorized personnel, and secure transmission of communications.\n\nWhile we strive to protect your personal information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.\n\n## 7. Your Rights & Choices\n\nYou have the following rights regarding your personal information:\n\n**Opt out of SMS:** Reply ` STOP ` to any text message from us, or contact us at **(385) 766-8935** or **[email protected]**. Your opt-out will be processed immediately.\n\n **Get help:** Reply ` HELP ` to any text message for support information.\n\n- **Access & correction** — You may request to review or correct the personal information we hold about you by contacting us\n- **Deletion** — You may request deletion of your personal information, subject to any legal retention requirements\n- **Opt out of marketing** — You may opt out of any marketing communications at any time\n\n## 8. Data Retention\n\nWe retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and invoices are retained for a minimum of seven (7) years for tax and legal purposes. SMS opt-out requests are honored immediately and permanently unless you re-subscribe.\n\n## 9. Children's Privacy\n\nOur services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can promptly remove it.\n\n## 10. Third-Party Links\n\nOur communications may contain links to third-party websites (e.g., payment portals). We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.\n\n## 11. Changes to This Policy\n\nWe may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the revised policy.\n\nQuestions About Your Privacy?\n\n**Mountain Man Plumbing & Drain LLC**\n\nPhone: [(385) 766-8935](<tel:+13857668935>)\n\nEmail: [[email protected]](<mailto:[email protected]>)\n\nWebsite: [mountainmanplumbing.com](<https://mountainmanplumbing.com>)\n\n© 2026 Mountain Man Plumbing & Drain LLC. All rights reserved.\n [Privacy Policy](<https://mtnmanplumbing.com/sms-privacy-policy/?agentnet=md>) \\| [SMS Terms & Conditions](<https://mtnmanplumbing.com/sms-terms/?agentnet=md>)",
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